HTA Community Complaint Procedure
At Hawaii Technology Academy we believe in a transformative education that uses innovative approaches, fosters strong interpersonal relationships, empowers students to create their unique paths, and focuses on the whole child. Developing strong relationships with our staff, families, and community is of great importance to us. In order to do so, HTA strives to communicate effectively and transparently.
The purpose of the following procedure is to establish a fair and timely method for resolving complaints. This procedure is meant to serve as a way to help resolve complaints when all other avenues of resolution have failed. We take this responsibility seriously and wish to assure all parties involved that our Campus Directors, Executive Director, and Governing Board will be accessible to those who wish to register a complaint, to expeditiously address the concern of a complaint, and to keep the complainant informed about the progress of the investigation or outcome.
Complaints should be communicated to the Campus Director by writing within 10 school days of the initial grievance. The Campus Director will respond within 15 school days. If the Complainant is not satisfied with the response, the complainant may request a meeting with the Associate Director. The Associate Director will meet with the Complainant within 10 school days of receiving the request. If the Complainant’s concerns are not resolved to their satisfaction after the meeting with the Associate Director, the Complainant may take the issue to the Executive Director. The Complainant shall provide a detailed, written description of the issue, including notes of previous steps taken above. After consideration of the complaint, the Executive Director will provide the Complainant with a written response within 10 working days.
If the Complainant’s concerns are still not resolved to their satisfaction after the meeting with the Executive Director, the Complainant may take the issue to the HTA Governing Board. The Complainant shall request in writing that the matter be considered by the HTA Governing Board and provide a detailed, written description of the issue, as well as any documentation of written responses provided by the Campus Director, Associate Director and Executive Director. Provided that the request is received at least 10 days prior to ensure inclusion on the agenda, the HTA Governing Board will address the issue at the next regularly scheduled Board Meeting in Executive Session. After consideration of the complaint, the HTA Governing Board will provide the Complainant with a written response within 10 working days after the meeting.
Mahalo,
HTA Administration
The purpose of the following procedure is to establish a fair and timely method for resolving complaints. This procedure is meant to serve as a way to help resolve complaints when all other avenues of resolution have failed. We take this responsibility seriously and wish to assure all parties involved that our Campus Directors, Executive Director, and Governing Board will be accessible to those who wish to register a complaint, to expeditiously address the concern of a complaint, and to keep the complainant informed about the progress of the investigation or outcome.
Complaints should be communicated to the Campus Director by writing within 10 school days of the initial grievance. The Campus Director will respond within 15 school days. If the Complainant is not satisfied with the response, the complainant may request a meeting with the Associate Director. The Associate Director will meet with the Complainant within 10 school days of receiving the request. If the Complainant’s concerns are not resolved to their satisfaction after the meeting with the Associate Director, the Complainant may take the issue to the Executive Director. The Complainant shall provide a detailed, written description of the issue, including notes of previous steps taken above. After consideration of the complaint, the Executive Director will provide the Complainant with a written response within 10 working days.
If the Complainant’s concerns are still not resolved to their satisfaction after the meeting with the Executive Director, the Complainant may take the issue to the HTA Governing Board. The Complainant shall request in writing that the matter be considered by the HTA Governing Board and provide a detailed, written description of the issue, as well as any documentation of written responses provided by the Campus Director, Associate Director and Executive Director. Provided that the request is received at least 10 days prior to ensure inclusion on the agenda, the HTA Governing Board will address the issue at the next regularly scheduled Board Meeting in Executive Session. After consideration of the complaint, the HTA Governing Board will provide the Complainant with a written response within 10 working days after the meeting.
Mahalo,
HTA Administration
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